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The Basics

$354

The One-Pager

$358

The 5 Pager

$382

The Online Store

$626

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frequently asked questions

FAQ

Domain registration happens instantly in most cases. We’ll send you a confirmation email as soon as everything goes through.
 
Delays in registration can happen for a couple of reasons and are primarily caused by requirements of the relevant TLD. For example, .au domains require eligibility criteria to be met before they can be registered and if the data provided isn’t 100% clear, then we may need to work with the governing body (auDA for domain name registration in Australia) to complete the registration.
 
Before your website will become accessible on the Internet, the worldwide DNS databases need to be updated. These databases allow computers to search for an IP by its web address. Once this is completed, your website and related services will be available. Please note that your site may not immediately be visible in search engines due to their indexing practices.
 

That depends on the registry, which sets the rules for that particular extension. Usually, the term is from 1 to 10 years. You can search our rules page for specific information concerning the extension that interests you.

For registering a domain name in the Australian extensions (the .au options, including .com.au, .net.au, .org.au, .asn.au and .id.au), the minimum and maximum registration period is two years.

If you are using our free standard DNS, you will need to change the A Record. On the management page, go to the DNS Settings section and add the record by clicking on the menu icon and selecting Add Record from the menu that drops down.

For this, you’ll need to know the IP Address of the website or service you want to forward to. This can be found in most search engines by searching the name of the website and “IP address”. Alternatively, this information should be available from the provider where your site is hosted. Search their documentation for how to see your site’s IP.

Make sure that your website or server is set up to accept the forward. Then you’ll need to change your nameservers to point at those of the site you want to forward to.

If you have Premium DNS, then you can set up Web Forwarding by following these easy instructions.

 

No. You would have to choose a domain name along with one of the bundles offered.

Domain Privacy, also known as WhoIs Privacy, is a service that hides all domain registration details from the public. This includes the Registrant, Administration, Technical, and Billing contact information (i.e.: address, email address, phone number).

This step-by-step tutorial will guide you through the correct way to install WordPress using the instant One-Click App Install within your Hosting Manager.

Installing WordPress

To start installing WordPress, do the following:

  1. Click Sign Up / Log In at the top of this page.
  2. Select Hosting Manager from the drop-down menu.
  3. Enter your username and password and click Log In.
  4. On the Home page, scroll down and click the word Software or the [ v ] arrow symbol on the right side, then click the Installatron Applications installer button.
  5. Scroll down to Content Management, then select the WordPress icon.
  6. Click +Install this application.

The wizard will guide you through the installation of WordPress. Below are our explanations and recommendations for choosing how you will install WordPress. Our recommended settings are chosen by default, but if you want to you can change them.

All our products and services are built from the ground up with speed, solidity, and reliability in mind. But, even with the best tech on the market, you shouldn’t have to pay for unexpected downtime. Hence, we offer an Uptime Guarantee — which means that if your Website Uptime falls below 99% without advance notice from us, we will credit you with a full (1) one month FREE service on top of your existing plan. Just let us know and we’ll credit your account — no special paperwork, no red tape.

If you would like to submit a claim within this guarantee, please contact us via email, stating your situation so we can review your account with you and credit you right away.

Auto Renewal is a recommended feature available for all our DomainsHosting, and other Products/Services, which helps to avoid losing Domain Ownership (or risk it falling into Redemption) and the suspension of its connected Services.

Our system proceeds to Auto Renewal as scheduled. If all of the attempts fail and you do not Manually Renew your Hosting by the expiration date, they will go into the Renewal Grace Period — which lasts for 30 days. By the end of the given Grace Period, your Hosting and all its associated data that haven’t been Renewed, will be Deleted.

We strongly suggest renewing your Hosting for the longest term, or setting up the Auto Renewal option for security and ownership purposes.

Our Web Hosting transfer may take up 24-48 hours to be complete. But the time frame could change because the transfer depends on the size of your website, files, and emails to be transferred. Also, we’ll include an overview of our web hosting transfer process.

Yes. We keep backups for internal reasons, however, we recommend to clients to keep their own backups. It is not feasible to offer assurance of data backup for Web Hosting and advise that you should do this independently and ensure that your hosting account’s content – site files, scripts and applications – are all backed up correctly.

We urge all our customers to keep regular backups. If your site is static or does not see much traffic, then these can happen weekly, but for more traffic-heavy sites that may be updated often, daily backups are recommended. Our hosting management system, cPanel, has a simple backup feature that you can use to download a complete copy of your site, databases and any other contents of your hosting account. Please see this article for a detailed set of instructions on how you can perform these backups independently.

If you are interested in automating your backups, we recommend this article, which explains in detail how to do it.

No, SSL can only prevent the disclosure of communication between your site and its visitors.

Your Website Builder includes a free Analytics reporting platform. It gives you insight as to how your website is performing in terms of Visits and Views.

You’ll receive an email with your invoice and an email with your login credentials for your dashboard. In this dashboard, you’ll have access to everything you bought and can manage it in your dashboard.

Our Web Design packages include the web design service itself, as well as domain and web hosting.

There’s no need to renew the web design service as it only requires a one-time payment. However, you need to renew your domain and web hosting services. It’s important to renew them before the due date to save your website from going offline.

Payment can be made through the following services:

  • Visa
  • Mastercard
  • PayPal

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